Refund policy

30-Day Return Policy
We want you to be happy with your MyNexora purchase. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition that you received it, unused or in resalable condition, with its original packaging where applicable. Proof of purchase may be required.
How to Request a Return
Before returning any item, please contact us at masoud.ahmadizade888@gmail.com with your order number and the reason for your return.
Please do not send products back without contacting us first. Return instructions and the appropriate return address will be provided after your request is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and clear photos of the item and packaging.
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
Return Shipping
If a return is requested because you changed your mind or no longer want the product, return shipping costs are the responsibility of the customer.
If the product is damaged, defective, or incorrect due to an error on our side, we will cover the applicable return or replacement costs.
Refunds
Once your approved return is received and inspected, we will notify you of the refund status. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Original shipping charges, where applicable, are non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Order Cancellations and Changes
If you need to cancel or change your order, contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Non-Returnable Items
Items that have been significantly used, damaged after delivery, altered, or returned without authorization may not be eligible for a refund.
This does not affect any rights you may have under applicable consumer protection laws.
Questions
If you have any questions regarding returns or refunds, please contact us at masoud.ahmadizade888@gmail.com