Refund policy

30-Day Return Policy
We want you to be happy with your MyNexora purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging where applicable. Proof of purchase may be required.

How to Request a Return
Before returning any item, please contact us at support@shopmynexora.com with your order number and the reason for your return.

Please do not send products back without contacting us first. Return instructions and the appropriate return address will be provided after your request is approved.

Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Return Shipping
For returns due to a change of mind or personal preference, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise.

If an item is damaged, defective, or incorrect due to an error on our side, MyNexora will cover the applicable return or replacement costs.

Refunds
Once your approved return is received and inspected, we will notify you of the refund status. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Original shipping charges are generally non-refundable, except where applicable law requires otherwise, including certain EU/EEA withdrawal rights.

Order Cancellations and Changes
If you need to cancel or change your order, contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Non-Returnable Items
Items that have been significantly used, damaged after delivery, altered, or returned without authorization may not be eligible for a refund, except where applicable consumer-protection law provides otherwise.

European Union / EEA Customers
Customers in the European Union or European Economic Area may have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions. Customers are generally responsible for direct return shipping costs where they were informed of this in advance.

Where the statutory EU/EEA right of withdrawal applies, MyNexora will refund eligible payments, including the cost of standard delivery, in accordance with applicable law. Additional delivery costs resulting from a more expensive shipping option are not refundable.

Questions
If you have any questions about returns or refunds, contact us at support@shopmynexora.com.