Shipping policy
Shipping Policy
We're committed to getting your MyNexora order to you as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing times may be slightly longer during holidays, promotions, or periods of high order volume.
Estimated Delivery Times
United States: Estimated delivery is generally 5–10 business days after processing.
Europe: Estimated delivery is generally 8–18 business days after processing.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier delays, customs, weather conditions, or other circumstances outside our control.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after your order has been shipped.
Shipping Costs
We currently offer FREE standard shipping on all U.S. and European orders.
Any applicable shipping charges for other destinations will be clearly displayed at checkout before you complete your purchase.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your package appears significantly delayed or tracking has not updated for an extended period, please contact us with your order number.
We will review the shipment and help determine the appropriate next step.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the product and packaging.
Multiple Packages
In some cases, items from the same order may be shipped separately and arrive at different times.
Questions
For questions about your shipment, please contact us at: